Privacy Policy

Effective Date: April 2025

1. Introduction

CNCTRAX ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services. By using our website or purchasing our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:


Personal Information:

Your name, email address, phone number, billing information, and any other information you provide when placing an order, creating an account, or contacting us.


Machine Information:

CNC machine serial numbers, model details, maintenance history, or other machine-related information you submit.


Payment Information:

Payment transactions are securely processed via Stripe. CNCTRAX does not store your full credit card information on our servers.


Website Usage Data:

Information such as your IP address, browser type, device information, and browsing behavior using cookies and analytics tools.

3. How We Use Your Information

We may use your information to:


  • Process and fulfill orders for machine reports or subscriptions.
  • Communicate with you regarding your orders, inquiries, or support requests.
  • Improve, personalize, and optimize our website and services.
  • Process payments securely through Stripe.
  • Send occasional updates or promotional materials (you may opt out at any time).
  • Comply with legal obligations and enforce our Terms and Conditions.

4. How We Share Your Information

We may share your information with:


Service Providers:

Including payment processors like Stripe, website hosting providers, email marketing services, and analytics providers.


Legal Requirements:

If required by law, regulation, legal process, or governmental request.


We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Stripe Payment Processing

All payments made through CNCTRAX are processed via Stripe, a PCI-DSS compliant payment gateway.

You can view Stripe’s own Privacy Policy here: https://stripe.com/privacy. CNCTRAX does not store or retain your full payment information on our servers.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in marketing efforts. By using our website, you consent to the use of cookies. You can manage your cookie settings within your browser at any time.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Request information about how your data is used.
  • Withdraw consent for future data collection and use.

To exercise any of these rights, please contact us at info@cnctrax.com.

9. Third-Party Links

Our website may contain links to third-party websites, such as Stripe for payments. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any linked websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:


CNCTRAX

Email: info@cnctrax.com